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Conversational Capacity
Length: 1 Hour


The Conversational Capacity® Workshop: Conversational capacity refers to a team’s ability to engage in open, balanced, nondefensive dialogue about difficult subjects and in challenging circumstances. A team with high conversational capacity can perform well, remaining on track even when dealing with their most troublesome issues. A team lacking that capacity, by contrast, can see their performance derail over a minor disagreement. This capacity isn’t just another aspect of effective teamwork – it defines it.As our world grows more complex and less predictable the ability to work together effectively under pressure is a pivotal competence that separates those who struggle from those who succeed. The more challenging the situation we’re facing the higher the conversational capacity we need to deal with it well. Drawing on respected research in leadership studies, business management, psychology, and neuroscience, the Conversational Capacity Workshop shows participants how to build healthier, more adaptive teams and working relationships. Highly practical, the ideas have been tested and refined in a host of tough organizational settings. They work.

Basic Course Information

Learning Objectives
  • Team Building
  • Increasing Performance 
  • Practical Conversational Tactics

Major Subjects Leadership
Business Management
Craig Weber

Craig Weber helps people and teams improve their performance by treating dialogue as a discipline.

His unique work is outlined in his best-selling book Conversational Capacity: The Secret to Building Successful Teams that Perform When the Pressure is On (McGraw-Hill, 2013), and its sequel, Influence in Action: How to Build Your Conversational Capacity, Do Meaningful Work, and Make a Powerful Difference (McGraw-Hill, 2019).

Craig’s work is being used by a growing list of organizations around the world. To meet the escalating demand, Craig has partnered with The Ken Blanchard Companies to create the Conversational Capacity course, which was released in July of 2020 and is now one of their core programs.

He has worked with people and teams from such diverse organizations as Boeing, Intel, Kaiser-Permanente, NASA, The Royal Bank of Canada, The Bank of Hawaii, SAP, the Australian Commonwealth Department of Defence, Los Alamos National Labs, and the Pancreatic Cancer Action Network. He’s also working with legislators in an expanding number of U.S. states helping Republican and Democratic legislators engage in more constructive policy debate.

A Vistage speaker for over 22 years, Craig’s been given the prestigious Vistage International Speaker of the Year Award, the Vistage Lifetime Achievement Award, and the TEC (Vistage) Canada Speaker of the Year award.


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