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Video On Demand

ProActive Response Group De-Escalation Training - ON DEMAND - NO CE

This program is not available for credit.

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Human Resource Development |  Professional Development - Operations and Human Resources
Chad Ayers |  Andy Sexton
Course Levels:
All Levels
1 Hour
Access for 90 day(s) after purchase.


In today's workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.

Basic Course Information

Learning Objectives
  • Understanding De-Escalation
  • Techniques to De-Escalate when violence is less likely
  • Techniques to De-Escalate when Initiator is Volatile or Un Predictable

Major Subjects
  • Definition of De-Escalation
  • Recognizing Anger
  • Situational Awareness
  • LOWLINE Technique
  • MR EBS Technique
  • Posturing
  • Controlling the Environment
  • Controlling armed vs unarmed individuals

Course Materials


Chad Ayers's Profile

Chad Ayers Related Seminars and Products

Chad Ayers served as a Sheriff’s Deputy for Greenville County in South Carolina for 12 years. During his time as a Deputy in Greenville County, Chad worked undercover in numerous federal and state investigations, performing in high-pressure environments.

Chad was a member of the SWAT team, where he served as an assistant team leader. He is experienced in hostage negotiations and rescue as well as active shooter events. Chad also assisted in the creation and implementation of the Greenville County Sheriff’s Office active shooter response program.

During his tenure as a Deputy, Chad received numerous awards and commendations. In 2006, he was named Greenville County Sheriff Rookie of the Year. In 2008, Chad received a Distinguished Service Award, and in 2009, he was awarded two Letters of Commendation for undercover work. He was the recipient of the Greenville County Sheriff’s Medal of Valor in 2011 and 2012. On January 21, 2016, Chad received the 2015 Sam Simmons Award which is given to the top Deputy in Greenville County.

Chad is a 2006 graduate of the University of South Carolina with a Bachelor of Arts degree in Criminal Justice and a 2006 graduate of South Carolina Criminal Justice Academy where he received the academy’s top award, the J.P. Strom Award, given to the graduate with the highest academic average.

Chad starred in season one of A&E TV’s Emmy-winning documentary LIVEPD.

Andy Sexton's Profile

Andy Sexton Related Seminars and Products

Andy Sexton spent 12 years with the Greenville County Sheriff’s office in South Carolina, where he held the rank of Uniform Patrol Sergeant. During his time with the Greenville County Sheriff’s Office, Andy gained vast experience in criminal investigation, including armed robbery and homicide.

Andy was a member of the SWAT team for six years and served as an assistant SWAT team leader. He was involved in numerous high-risk incidents, including hostage rescues as well as the protection of high-level dignitaries.

Andy served on the training committee for Greenville County Sheriff’s Office. This committee develops and implements training for Greenville County Deputies. Andy was also chosen to assist in the creation and implementation of the Greenville County Sheriff’s active shooter response curriculum.

In 2012, Andy was awarded the Medal of Valor. The Medal of Valor award recognizes a deputy who willingly risks his or her life in the furtherance of a law enforcement mission or to save the life of another.

Andy is a 2006 Honor Graduate of the Citadel where he earned a Bachelor of Arts degree in Criminal Justice and a 2006 graduate for the South Carolina Criminal Justice academy where he was an Honor Graduate and received an award for outstanding physical fitness.


State Specific Details

Basic Course Information

Course Developer ProActive Response Group