Total Credits: 21 including 21 CE Credit
The comprehensive Associate in Insurance Account Management (AIAM) professional designation is the only non-technical customer service account designation approved by IIABA's Best Practices Council.
The web-based curriculum is geared toward helping account representatives and managers obtain the needed skills to provide the best service possible to clients. This leads to improved customer satisfaction, which increases account retention. Such an important part of understanding the insurance industry is learning how to properly manage and service your agency books of business!
The AIAM Designation is designed for account managers/executives, customer service representatives and office staff, and is a comprehensive program with the end goals of increasing retention levels and decreasing E&O exposures of your agency. PLEASE NOTE - NO UPDATES ARE REQUIRED TO MAINTAIN THIS VALUABLE DESIGNATION!!
Jeff graduated from FSU in 1988 and began his insurance career as both a general lines and life and health insurance agent with an independent insurance agency. He moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance), working in the continuing education section. Jeff spent his last four years there the administrator of Continuing Education. At FAIA, Jeff's duties include writing, updating, and revising FAIA's Florida Insurance Research Library, and teaching.
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Availability | Module Title | Credits | Course Type | Duration | Course Details | ||||||||||||||||||||||||||||||||||||||||||||
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At the time of purchase |
The NEW AIAM 110 Communication Jungle - VOD
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Total Credits: 1 including 1 CE Credit | Video On Demand | 1 Hour | More info » | ||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
The NEW AIAM 120 Customer Service Part I - VOD
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Total Credits: 2 including 2 CE Credit | Video On Demand | 2 Hours | More info » | ||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
The NEW AIAM 120 Customer Service Part II - VOD
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Total Credits: 2 including 2 CE Credit | Video On Demand | 2 Hours | More info » | ||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
The NEW AIAM 210 Time Management - VOD
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Total Credits: 1 including 1 CE Credit | Video On Demand | 1 Hour | More info » | ||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
The NEW AIAM 220 Organizational Workflow - VOD
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Total Credits: 1 including 1 CE Credit | Video On Demand | 1 Hour | More info » | ||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
The NEW AIAM 310 Negotiating Conflict - VOD
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Total Credits: 2 including 2 CE Credit | Video On Demand | 2 Hours | More info » | ||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
The NEW AIAM 320 Professional Relationships-Customer Loyalty - VOD
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Total Credits: 2 including 2 CE Credit | Video On Demand | 2 Hours | More info » | ||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
The NEW AIAM 410 How Not To Get In Trouble With Your Mouth - VOD
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Total Credits: 2 including 2 CE Credit | Video On Demand | 2 Hours | More info » | ||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
The NEW AIAM 420 The Write Stuff - VOD
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Total Credits: 1 including 1 CE Credit | Video On Demand | 1 Hour | More info » | ||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
The NEW AIAM 510 Politics - VOD
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Total Credits: 1 including 1 CE Credit | Video On Demand | 1 Hour | More info » | ||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
The NEW AIAM 520 Agency Leadership - VOD
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Total Credits: 2 including 2 CE Credit | Video On Demand | 2 Hours | More info » | ||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
The NEW AIAM 610 Ethics - VOD
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Total Credits: 2 including 2 CE Credit | Video On Demand | 2 Hours | More info » | ||||||||||||||||||||||||||||||||||||||||||||
At the time of purchase |
The NEW AIAM 620 Changing Attitudes/Creating Opportunities - VOD
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Total Credits: 2 including 2 CE Credit | Video On Demand | 2 Hours | More info » | ||||||||||||||||||||||||||||||||||||||||||||
Total Virtual Classroom CE Credits Information |